Iconik AI

The Iconik AI engine integrates seamlessly with your existing telephony or PBX system. It listens, understands, and responds to customers in real time — automating common call tasks such as scheduling appointments, collecting inquiries, and following up with leads. The result: faster responses, higher efficiency, and consistent customer experiences. 

• Never miss a call — 24/7 AI receptionist and call assistant. 
• Reduce staffing costs — Automate repetitive communication tasks. 
• Boost productivity — Handle calls instantly and accurately. 
• Convert more leads — AI-powered outbound campaigns. 
• Comply confidently — Data stays in Australia under strict privacy laws. 

Iconik AI Voice is designed for businesses of all sizes — from solo professionals to large enterprises — especially in sectors such as: 
• Medical and healthcare practices 
• Financial services and real estate 
• Education and non-profit organisations 
• Trade, retail, and service-based industries 

• Answer inbound calls automatically 
• Make outbound marketing or reminder calls 
• Schedule and confirm appointments 
• Collect customer information and feedback 
• Route calls to human agents when needed 
• Send automated emails or SMS confirmations 
• Generate call logs, summaries, and analytics 

Iconik AI Voice connects easily with most modern telephony systems, including: 
• Works with existing phone numbers, 1300, and 1800 lines 
• No hardware changes required — just connect and go 

• Flexible billing — pay-as-you-go or bundled minutes
• Bronze, Silver, Gold, Platinum & Custom plans are available for the different business needs.
• Billed every60 seconds for transparency
• Setup fee: Depending on plan
• Overage rate: $0.85 per minute after included usage
• Extra minute packs: discounted for Silver, Gold, and Platinum plans 

All prices exclude GST. Minimum contract term: 24 months.

Iconik AI Voice scales with your business — add new AI agents, numbers, or departments anytime. Perfect for franchises or organisations with multiple locations. 

• Hosted entirely in Australia with ASIC-aligned security 
• Fully compliant with Australian Privacy Act and GDPR 
• End-to-end encryption and role-based access control 
• Recorded data accessible only to authorised personnel 

• Setup time: Typically, 2–6 weeks depending on customisation 
• Onboarding: Managed by Iconik AI & Iconic Kloud specialists 
• Support options: Online portal, email, or approved automation partners 

• Real-time multi-language translation 
• Deeper CRM and email platform integrations 
• Sentiment-based call routing and analytics 
• Enhanced dashboards for business insights 

Q: What if I need to cancel before my contract ends? 
A: Customers can cancel Iconic AI plans at any time with written notice. The Early Termination Fee (ETF) is calculated based on the remaining months of the contract 

Q: Can I upgrade or change my plan later? 
A: Absolutely. You can upgrade or change your Iconic AI plan mid-term, but any changes to features or costs will be adjusted in the next billing cycle. 

Q: What happens if my monthly call minutes run out? 
A: No worries — your service continues seamlessly. Extra minutes are simply charged at the standard $0.85 per minute, or you can purchase discounted 100-minute add-on packs based on your plan. 

Q: Will IconiK AI work with my existing phone system or numbers? 
A: Yes. IconiK AI Voice integrates seamlessly with most PBX, VoIP, and SIP-based systems. You can even retain your existing business numbers — no hardware changes required. 

Q: Can I switch from AI to human handling during a call? 
A: Definitely. IconiK AI supports real-time human handover, so your team can take over whenever needed — ensuring a smooth and professional customer experience at all times.